Frequently asked questions regarding Audio Conferencing service:
Q:
What are the touchtone commands I can use during a conference?
A: The touchtone commands available to the Moderator depend on which type of service you have purchased:
For users of Per-Minute or Premium
Personal Conference Room services:
| Moderator Controls |
| *0 - Help Message |
| *1 - Dial out to add a participant to the conference
(additional charge applies) |
| *2 - Change conference entry and exit options (name
announce, tone, or silence) |
| *3 - Enables/disables continuation of conference after
moderator exits |
| *5 - Lecture Mode (mutes all participants except the
moderator) |
| *6 - Self-Mute |
| *7 - Security (locks conference so no additional
participants can join) |
| *8 - Play list of participant's names |
| #8 - Count of participants |
| *9 - Start Recording (additional charge applies) |
| Participant Controls |
| *0 - Help Message |
| *6 - Self-Mute |
For users of Basic Personal
Conference Room service:
| Moderator Controls |
| *5 - Lecture Mode (mutes all participants except the
moderator) |
| *7 - Security (locks conference so no additional
participants can join) |
| *8 - Count of participants |
| Participant Controls |
| *6 - Self-Mute |
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Q:
Do I need to login to the web to set up a call
and reserve a timeslot?
A: No. you can start a
conference call at any time. You do not need to
schedule a conference or reserve a timeslot. To
start a conference, you simply dial your
designated access number and enter your PIN, and
the conference is underway!
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Q:
How do I mute a noisy
participant? A: Ask the participant to press *6 on his phone.
This will mute the participant's phone. As the
moderator, you can also mute all participants by
pressing *5 on your phone.
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Q: How do I
change my PINs?
A: Login in to the
Customer Care Center and click on the Change
Password tab.
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Q:
I forgot my Moderator/Participant PINs. How can
I find out what they are?
A:
If you have signed up for our Web
Conferencing service, then your Moderator and
Participant Codes are the same for both Audio
and Web Conferencing.
If you do not remember your PINs, you can have
them emailed to you. Click on the Forget Your PINs?
link on the
login page for the Customer Care Center.
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Q: How do
I record a conference?
A: NOTE: Your account must be
configured for call recording. If you're not
sure if your account is configured for call
recording, please contact customer support.
Start your conference call and announce to participants that recording is about to begin.
-
Press *9 to initiate recording once you’ve started your conference call.
You will be notified that the system is recording your call.
-
Press *9 again if you want to stop.
-
Pressing *9 again will initiate a second recording for the call which will be accessible and billed as an additional recording.
You will now need to login at
www.executiveconferencing.com/recording to obtain the Replay ID and the Replay dial-in access phone numbers.
Download the detailed instructions on
recording and playback.
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Q:
How do Participants play back a recorded
conference?
A: Inform listeners of either the Toll or Toll-Free access numbers you received from the website along with the Replay ID. You can inform them using the Send Invitations button on the website or by sending them your own email.
Listeners will be prompted to enter in the Replay ID and will begin hearing the recording.
During replay, the following keys are active on your
phone's keypad:
-
6-key - Skips to the end of the replay
-
7-key - Rewind 30 seconds
-
8-key - Pause the replay/Resume
a paused replay
-
9-key - Fast forward 30 seconds
-
0-4 - Decrease volume (repeat for additional decreases)
-
0-5 - Reset volume to default level
-
0-6 - Increase volume (repeat for additional increases)
Remember that the moderator will
be billed for each minute that anyone calls the
Replay phone number and enters in the Replay ID.
Download the detailed instructions on
recording and playback.
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Q:
Is the PIN for participant fixed for ALL calls,
or can it be set up by the moderator each time?
A: It is fixed for all calls.
But you can have as many sets of PINs as you
like. Contact Customer Service to order
additional sets of PINs.
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Q:
Is there a dial out option from
within the conference?
A: NOTE: Your account must be
configured for dial out in order to use this
feature. If you account is configured for dial
out, you, as the conference
moderator, you can press *1 on your phone to
dial out to add a participant to the conference.
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Q:
What is the difference between the Moderator PIN
and the Participant PIN?
A: The Moderator PIN is used by
the person directing the conference and has a
few more features/capabilities than the
Participant PIN.
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Q: Where is
the 646 Area Code?
A: Its a new area code in New York City. Its a
local call if you're in the 212 area code or
anywhere that is a local call to Manhattan.
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Q:
How
can I contact you for support?
A: First, please check this FAQ to see if your
question is answered here. If not, please email
us at
support@executiveconferencing.com
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FAQs - Web
